Contact Us
Last updated: DD Month 2026
Business name: Cache Club
Proprietor: Shivani Wankhede
Registered address: Full postal address including city, state and PIN code
Email: support@yourdomain.com
Phone: +91 XXXXX XXXXX
Business hours: Monday to Friday, 10:00–18:00 IST
How to reach us
Email is the fastest route and gives you a written record. We reply to every message within 2 working days; most within the same day.
Please include
- The email address on your Cache Club account
- Which product you are writing about — Creator Cache™ or Womeown
- For payment queries: the order reference shown on your receipt
What we can help with
| Topic | Typical response |
|---|---|
| Billing, refunds, cancellation | Within 2 working days |
| Account access, sign-in problems | Within 1 working day |
| Bug reports | Acknowledged within 2 working days |
| Data export or deletion requests | Actioned within 30 days |
Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints that are not resolved through normal support can be escalated to:
Name: Shivani Wankhede
Designation: Grievance Officer, Cache Club
Email: grievance@yourdomain.com
Address: Same as registered address above
Complaints are acknowledged within 48 hours and resolved within 30 days of receipt.