Contact Us
Last updated: 2 August 2026
Legal entity: Shivani Wankhede (Sole Proprietorship)
Business type: Sole Proprietorship
Proprietor / Owner: Shivani Wankhede
Trading as: Cache Club (Creator Cache™ and Womeown)
Registered address: Parmar Sqaure CHS, Opp. IT Ground, Near Zensar Technologies, Kharadi, Pune - 411014, Maharashtra, India
Operating address: Parmar Sqaure CHS, Opp. IT Ground, Near Zensar Technologies, Kharadi, Pune - 411014, Maharashtra, India
Email: cache.creators@protonmail.com
Phone: +91 8121428947
GSTIN: Not registered — turnover below the threshold
Business hours: Monday to Friday, 10:00–18:00 IST (UTC+5:30)
How to reach us
Email is the fastest route and gives you a written record. We reply to every message within 2 working days; most within the same day. We answer in English.
We serve customers worldwide — email at any hour. Our desk runs on IST (UTC+5:30), so depending on your timezone a reply may arrive overnight.
Please include
- The email address on your Cache Club account
- Which product you are writing about — Creator Cache™ or Womeown
- For payment queries: the order reference shown on your receipt, and the currency you were charged in
What we can help with
| Topic | Typical response |
|---|---|
| Billing, refunds, cancellation | Within 2 working days |
| Account access, sign-in problems | Within 1 working day |
| Bug reports | Acknowledged within 2 working days |
| Data export or deletion requests | Actioned within 30 days |
| Reporting a member or content in Womeown | Reviewed within 48 hours |
Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, complaints that are not resolved through normal support can be escalated to:
Name: Shivani Wankhede
Designation: Grievance Officer & Data Protection Contact, Cache Club
Email: cache.creators@protonmail.com
Address: Parmar Sqaure CHS, Opp. IT Ground, Near Zensar Technologies, Kharadi, Pune - 411014, Maharashtra, India
Complaints are acknowledged within 48 hours and resolved within 30 days of receipt.
If you are still not satisfied
- India: the National Consumer Helpline (1915) or the consumer forum for your district. Data protection complaints may go to the Data Protection Board of India.
- EU / UK: your national consumer protection authority, or your data protection supervisory authority (the ICO in the UK). EU consumers may also use the European Commission's online dispute resolution platform.
- Elsewhere: your local consumer protection body. We will cooperate with any of them.