Cancellation & Refund Policy

Last updated: 2 August 2026

Cache Club is operated by Shivani Wankhede, sole proprietor, Parmar Sqaure CHS, Opp. IT Ground, Near Zensar Technologies, Kharadi, Pune - 411014, Maharashtra, India (“we”, “us”). This policy covers paid subscriptions to Creator Cache™ and Womeown, for customers anywhere in the world.

1. What you are buying

Cache Club sells 30 days of access to a web application, bought one period at a time. There is no physical product, so nothing is shipped and no shipping or delivery charges ever apply.

This is not a recurring subscription. We do not store your card, and we do not create a UPI mandate or standing instruction, so no money can leave your account unless you start a payment yourself.

2. Delivery

Access is granted immediately — normally within seconds of a successful payment, and always within 24 hours. Your plan unlocks on the account you paid from; there is no separate activation step, no licence key and nothing to install.

If a payment succeeds but your plan has not changed within 24 hours, email us with your order reference and we will either fix the access or refund you in full.

3. Prices and currency

Cache Club is priced per market. The price you see at checkout is the price in your own currency, determined by your billing country, and it is the only amount that will be charged.

• Indian customers are charged in INR, inclusive of GST where applicable, through PhonePe.
• Customers elsewhere are charged in their region's currency (USD, GBP, EUR, CAD, AUD, AED, SGD, or USD as the default) through Razorpay. Where a region's own currency is not supported, USD is used.
• There are no setup fees and no hidden charges. Your own bank may add a foreign-exchange or cross-border fee, which is set by them and not by us.
• We may change prices with 30 days' notice. A price change never affects a period you have already paid for.

4. Cancellation

• You keep every paid feature until the end of the period you have already paid for.
• After that, the account returns to the free Starter plan on its own. Your data is not deleted — your profile, portfolio, ideas and pipeline all remain. Only the paid limits and features change.
• You can pay again at any time and pick up exactly where you left off.
• Paying before your current period ends does not waste the days you have left: the new 30 days are added to the remainder.

5. Changing plan

• Moving up takes effect immediately. The higher plan's features and limits are available as soon as the payment is confirmed, and the 30 days are added to whatever is left of your current period.
• Moving down takes effect at the end of the period you have already paid for — never before. You keep everything you paid for until that date, and the cheaper plan then covers the remainder of the 30 days bought at the time of the switch. Unlike a renewal, those 30 days run from the date of payment rather than being added on top, so a switch down is only offered in the last 30 days of your current plan.
• Changing your mind is free: paying for a higher plan before the switch date cancels the scheduled change.
• You can see your current plan, its end date, any scheduled change and your payment history at any time under Manage next to your plan name in the app.
• We will never charge you a second time without you starting that payment yourself. If you ever see a charge you did not initiate, tell us and we will refund it in full.

6. Refunds

a. 7-day refund on your first paid month — everyone, everywhere

If Cache Club is not right for you, email us within 7 days of your first payment and we will refund it in full. You do not need to give a reason.

b. 14-day right of withdrawal — EU, UK, and where else the law gives you one

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from this contract within 14 days, without giving any reason. This right is in addition to paragraph (a), and nothing in this policy limits it.

• To withdraw, tell us in a clear statement — an email saying so is enough.
• We refund all payments received from you within 14 days of being told, using the same payment method you used.
• Because the service is supplied digitally and immediately, by starting to use a paid feature you ask us to begin supply during the withdrawal period. If you then withdraw, you may be charged a proportionate amount for what was supplied before you withdrew — in practice, for a 30-day period, this is a small fraction of it.

The same applies wherever local consumer law gives you an equivalent or stronger right. Where it does, that law wins over this policy.

c. Any time, if we are at fault

We refund in full, regardless of how long ago you paid, when:

• you were charged twice for the same period;
• payment succeeded but the plan was never applied;
• a paid feature was unavailable for a prolonged period through our fault;
• you were charged again without starting that payment yourself;
• you were charged the wrong amount or in the wrong currency.

d. What is not refunded

• Later 30-day periods you chose to pay for, where the service worked as described.
• Partial or unused portions of a 30-day period already started, except where paragraph (b) or local law requires it.
• Accounts terminated for breach of the Terms of Service.
• Foreign-exchange movement between the date of payment and the date of refund. We refund the amount charged, in the currency charged; what that converts to in your own currency on the day is set by your bank.

7. How to request a refund

1. Email cache.creators@protonmail.com from the address on your account.
2. Include your order reference and, if you wish, the reason.
3. We acknowledge within 2 working days and confirm the outcome.
4. Approved refunds are submitted to the payment provider within 5 working days of approval, and within 14 days in every case covered by paragraph (b).

8. How refunds are paid

Approved refunds are issued to the original payment method — we cannot send a refund anywhere else, and we will not ask you for bank details in order to process one. Anyone who does is not us.

That final leg is handled by your bank or card issuer and is outside our control.

9. Failed and pending payments

If money left your account but the payment shows as failed or pending, it is normally reversed automatically by your bank within 5 to 7 working days. If it has not, contact us with the order reference and we will trace it with the payment provider.

A payment that is still confirming does not lock you out: your plan activates automatically as soon as the provider confirms it, whether or not you are still on the page.

10. Chargebacks

If something is wrong, please email us first — we can usually fix it the same day, and a refund reaches you faster than a chargeback does. If you do raise one, we will cooperate fully with your bank's process and provide them the record of the transaction.

11. Contact

Email cache.creators@protonmail.com, or see the Contact page for the full postal address and the Grievance Officer.